Privacy Policy

IGNITE INNOVATIONS LTD. PRIVACY NOTICE Effective Date: August 4, 2026 (Supersedes notice dated May 17, 2026) At Ignite Innovations ("Ignite Innovations," "we," "our," or "us"), we recognize the importance of privacy, confidentiality, and responsible information handling. We are committed to protecting the personal information entrusted to us by visitors, customers, partners, vendors, and other individuals who interact with our website, WebStore, digital platforms, communications, products, services, consultations, and related business operations (collectively, the "Services"). This Privacy Notice explains how Ignite Innovations collects, uses, stores, shares, safeguards, and otherwise processes personal information obtained through our Services, and describes the rights available to you under the Jamaica Data Protection Act, 2020 (the "Act"). Information We Collect We may collect personal information directly from you, automatically through your use of our Services, or from trusted third-party providers and partners. Information You Provide Directly Depending on how you interact with our Services, we may collect information including: • Full name • Email address • Telephone number • Mailing or billing address • Company or organization details • Consultation or appointment information • Purchase and transaction details • Service requests or support inquiries • Information submitted through forms, questionnaires, or surveys • Communications, messages, attachments, or correspondence shared with us • Information voluntarily provided during meetings, consultations, or business engagements Where applicable, payment-related information may be collected and processed by authorized third-party payment processors in connection with purchases or transactions made through our WebStore or related services. Information Collected Automatically When you access or interact with our Services, certain technical and usage information may be collected automatically, including: • IP address • Browser type and version • Device identifiers • Operating system information • Website interaction and usage data • Referring pages and navigation activity • Session duration and website performance metrics • Cookies and similar technologies This information helps us improve website functionality, optimize user experience, strengthen operational security, analyze trends, support troubleshooting activities, and enhance overall service delivery. Information from Third Parties We may receive limited information from trusted business partners, service providers, analytics providers, ecommerce platforms, marketing services, or publicly available sources where necessary to support legitimate business and operational activities. Legal Basis for Processing and Consent We process personal data on one or more of the following legal bases, consistent with the fairness and lawfulness standard under the Act: • Consent - where you have voluntarily and affirmatively provided information, such as by submitting a form, booking a consultation, or subscribing to communications. • Contractual necessity - where processing is required to perform a contract with you, or to take steps at your request before entering into one (for example, fulfilling an order or delivering a requested service). • Legitimate business interests - such as maintaining the security of our Services, provided this does not override your fundamental rights and freedoms. • Legal obligation - where processing is necessary to comply with applicable law, including accounting, tax, and regulatory requirements. Where processing is based on your consent, that consent is sought in an informed, specific, and unambiguous manner, and you may withdraw it at any time as described in the "Your Data Protection Rights" section below, without affecting the lawfulness of processing carried out before withdrawal. How We Use Information Ignite Innovations may use collected information for legitimate business, operational, administrative, legal, and service-related purposes, including to: • Provide, manage, maintain, and improve our Services • Respond to inquiries, consultations, and support requests • Process purchases, transactions, and service engagements • Facilitate communications and customer relationship management • Deliver requested products, services, or solutions • Schedule consultations, appointments, or meetings • Support operational planning and business administration • Improve website functionality, performance, and user experience • Monitor and maintain system integrity and security • Conduct analytics and performance assessments • Communicate updates, promotions, announcements, or business information • Develop and improve products, services, and business offerings • Detect, investigate, prevent, or respond to fraud, misuse, unauthorized access, or security incidents • Protect the rights, systems, property, users, personnel, and business interests of Ignite Innovations • Comply with legal, contractual, regulatory, and compliance obligations • Enforce applicable terms, agreements, or policies Third-Party Platforms & Service Providers To support our business operations and service delivery, Ignite Innovations may utilize trusted third-party platforms, vendors, and technology providers, including but not limited to: • GoDaddy • Zoho • Microsoft • Fygaro • Ecommerce and payment processing providers • Cloud hosting and productivity platforms • Communications and collaboration platforms • Analytics and website support services • Marketing and customer engagement platforms These providers may process information on our behalf solely for legitimate operational, technical, business, administrative, security, or service-delivery purposes consistent with this Privacy Notice. While we carefully select trusted providers, each third-party platform operates under its own policies, practices, and security controls. Cookies & Similar Technologies Our website and digital platforms may utilize cookies, analytics technologies, pixels, and similar tools to: • Improve website performance and functionality • Understand visitor engagement and website usage patterns • Enhance user experience • Support website analytics and operational insights • Improve security and fraud prevention measures • Deliver relevant content or communications Users may manage or disable cookies through their browser settings where applicable; however, certain features or functionality of the Services may be affected. Data Sharing & Disclosure Ignite Innovations does not sell personal information. We may share or disclose information where reasonably necessary to: • Provide requested services, products, consultations, or support • Process payments or ecommerce transactions • Facilitate operational or administrative activities • Support technology infrastructure or service delivery • Comply with applicable laws, regulations, legal obligations, or lawful governmental requests • Respond to judicial proceedings, subpoenas, or regulatory inquiries • Protect the rights, property, systems, personnel, customers, users, or security of Ignite Innovations or others • Investigate suspected fraud, misuse, unauthorized access, or security incidents • Support mergers, acquisitions, restructuring activities, or business transactions where permitted by law Any such disclosures will be limited to what is reasonably necessary under the circumstances. Your Data Protection Rights As a data subject under the Data Protection Act, 2020, you have the following rights in relation to your personal data, subject to any applicable exemptions under the Act: • Right of access - to request confirmation of whether we process your personal data, and to obtain a copy of it. • Right to correction - to request that we correct inaccurate or incomplete personal data. • Right to object to direct marketing - to require us, at any time, to stop using your personal data for direct marketing purposes. • Right to restrict processing - to request that we limit how we use your personal data in certain circumstances. • Right to rectification - to request that we correct, block, erase, or destroy inaccurate or incomplete personal data relating to you. • Right to withdraw consent - where processing is based on your consent, to withdraw it at any time, without affecting processing already carried out. • Right to lodge a complaint - to lodge a complaint with the Office of the Information Commissioner (OIC) if you believe your rights under the Act have been infringed. To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to verified requests within the timeframes required by the Act. You may also contact the Office of the Information Commissioner directly at: Masonic Building, 2nd Floor, 45–47 Barbados Avenue, Kingston 5, Jamaica, or visit oic.gov.jm. Data Security Ignite Innovations implements commercially reasonable administrative, technical, organizational, and operational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, loss, destruction, or other unlawful processing. These safeguards may include: • Access controls • Secure systems and technologies • Password and authentication measures • Operational monitoring • Administrative procedures • Vendor and platform controls • Reasonable cybersecurity practices While we strive to maintain appropriate safeguards, no method of electronic transmission, internet communication, or digital storage can be guaranteed to be completely secure. Users therefore provide information at their own discretion and risk. Data Retention We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Notice, and in accordance with the following expected retention periods: • Website analytics and usage data (e.g., IP addresses, device identifiers, browsing activity): up to 24 months from the date of collection, or longer where needed to support an active security or fraud investigation. • Inquiries, consultation requests, and leads that do not result in an engagement: up to 24 months from the date of last contact. • Customer, transaction, and service engagement records (e.g., invoices, purchase records, engagement correspondence): for the duration of the business relationship and for up to six (6) years thereafter, to meet accounting, tax, and legal record-keeping obligations under Jamaican law. • Marketing communication preferences and consent records: until you withdraw consent or opt out, and for a reasonable period thereafter to demonstrate compliance. • Information related to disputes, complaints, or legal claims: for as long as necessary to resolve the matter and to comply with applicable limitation periods. Where a specific period is not indicated above, we retain personal information only for as long as reasonably necessary for the purposes described in this Notice. Information that is no longer required is securely deleted, anonymized, archived, or otherwise disposed of in accordance with reasonable business and operational practices. Data Controller Registration Ignite Innovations has completed the internal steps required to register as a Data Controller under the Data Protection Act, 2020. Formal registration with the Office of the Information Commissioner (OIC) will be finalized upon resumption of the OIC's registration processing, which the OIC has publicly announced has been temporarily paused since December 1, 2025 to allow for upgrades to its online registration portal. This section will be updated to reflect our registration number once formal registration is complete. International Data Processing Depending on the platforms and service providers utilized in connection with our Services, information may be processed, transferred, or stored outside of Jamaica. Where this occurs, we take reasonable steps to ensure such transfers are made only to jurisdictions or providers that offer an adequate level of protection for your personal data, or under appropriate contractual safeguards, consistent with the Act. Third-Party Websites & External Links Our Services may contain links to third-party websites, platforms, products, or services that are not owned or controlled by Ignite Innovations. We are not responsible for the privacy practices, policies, security, or content of external websites or third-party services. Users are encouraged to review the privacy notices and policies applicable to those external platforms before submitting information. Children's Privacy Our Services are not directed toward children under the age of 13, and Ignite Innovations does not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in a manner inconsistent with this Privacy Notice, reasonable steps will be taken to remove such information. Changes to This Privacy Notice Ignite Innovations reserves the right to modify, revise, or update this Privacy Notice at any time to reflect changes in our operations, technologies, services, legal obligations, or business practices. Updated versions will be posted on this page with a revised effective date. Continued use of the Services following any updates constitutes acceptance of the revised Privacy Notice. Contact Us Questions, requests, concerns, or inquiries relating to this Privacy Notice, the handling of personal information, or the exercise of your data protection rights may be directed to: Ignite Innovations Ltd. Email: DPO@ignite-innovations.co